Call 01952 219912Email admin@sentinelcareservices.co.uk
April 4th, 2017 in BlogWe are delighted to announce that Sentinel Care Services has been given a glowing report by the care industry watchdog.
We have been rated as ‘Good’ by the Care Quality Commission (CQC), which is the independent regulator of health and social care in England.
The report praised Sentinel’s management organisation and said people in Shropshire and Staffordshire received care from safe and well-trained staff.
Inspectors said: “People were supported by staff who were caring and treated people with kindness and respect. People and their relatives told us staff developed positive relationships with them.
“People and their relatives felt the service was well managed and the quality of the care was good.
“People, relatives and staff told us that the registered manager and the directors were approachable and supportive.
“Staff felt supported in their roles and understood their responsibilities. There was an open and honest culture within the service and people, relatives and staff were provided with opportunities to provide feedback.
“The registered manager had systems in place to monitor the quality and consistency of care and the information from these checks was being used to drive improvement.”
Sentinel is a care provider in Shropshire and Staffordshire, providing care for people within their own homes.
Managing director, Steve Harris, says the CQC report is an important assessment of the services provided by the company.
He says: “The Care Quality Commission is effectively the Ofsted of the care industry, and given the difficulties the industry is facing, we are very pleased with our ‘Good’ rating.
“We were particularly pleased with the positive comments inspectors received from our customers and their families, who are the most important people in our business.
“We work hard to provide the best care services we possibly can, so to get confirmation from independent inspectors that our customers are happy with the care they receive is really good news.”
For more information about Sentinel Care Services, including details about working in care, give us a call on 0845 129 8157.
You can read the CQC report in full by clicking here.
